Data Deletion
Last updated: October 18, 2026
You can ask Service Spectrum to delete the personal data we hold about you from our WhatsApp AI assistant service, the subscriber portal, or any other service — at any time and free of charge.
How to request deletion
- Send an email to abdullah@service-spectrum.com with the subject "Data deletion request".
- Include the WhatsApp number (with country code, e.g. +965…) whose data you want deleted, and your name if you registered.
- To protect you, we confirm the request is really from you before deleting anything — usually by sending a message or a one-time code to that WhatsApp number. Reply to confirm.
You can also start the request from the chat: type "agent" or "موظف" on WhatsApp and ask our team to delete your data.
What we delete
- Your customer profile: name, WhatsApp profile name, verification mobile number, language and settings.
- Your conversations: messages, voice notes and their transcripts, AI replies, and the text extracted from your files.
- Files you sent (images, documents, audio, video) from our storage.
- Verification records, sessions, subscriber-portal access, and saved payment-card references (if any).
What we may keep
- Invoices, payment records and security audit logs that we are legally required to keep. These are kept only for the required period and are not used for any other purpose.
- Anonymous totals (for example, the number of messages per day) that cannot identify you.
How long it takes
We complete deletion within 30 days of confirming your request and reply by email when it is done. Copies in backups are overwritten in the normal backup cycle. Messages already delivered to your own WhatsApp app stay on your phone — you can delete them there.
Deleting your data ends your registration. If you message us again later, you will start as a new, unregistered user.
Questions
See our Privacy Policy for more on how we handle your data, or contact us at abdullah@service-spectrum.com.