Terms of Service
Last updated: October 18, 2026
These Terms of Service ("Terms") govern your use of the Service Spectrum website and the services we provide, including our WhatsApp AI assistant service (the "WhatsApp Service"). By using our website, engaging our services, or messaging our WhatsApp number, you agree to these Terms.
1. Our Services
Service Spectrum provides website design, web development, website management, SEO, e-commerce, and related digital services. The specific scope, timeline, and price of any project are defined in a written proposal or agreement between Service Spectrum and the client.
2. Quotes and Payment
- Quotes are valid for 30 days unless stated otherwise.
- Projects typically require a deposit before work begins, with the balance due on completion or per the agreed payment schedule.
- Ongoing management and care plans are billed monthly or annually as agreed.
3. Client Responsibilities
- Provide content, feedback, and approvals in a timely manner so projects stay on schedule.
- Ensure that all content supplied to us (text, images, logos) is owned by you or properly licensed.
- Keep account credentials shared with third-party services (domains, payment providers) accurate and current.
4. Intellectual Property
Upon full payment, the client owns the final website design and content created specifically for their project. Service Spectrum retains the right to display completed work in its portfolio unless otherwise agreed in writing. Third-party tools, themes, and libraries remain subject to their own licenses.
5. Website Management
For sites under a management or care plan, we perform updates, backups, and monitoring with reasonable skill and care. We are not liable for downtime, data loss, or issues caused by third-party hosting providers, plugins, or changes made by parties other than Service Spectrum.
6. Limitation of Liability
To the maximum extent permitted by law, Service Spectrum's total liability for any claim arising from our services is limited to the amount paid by the client for the specific service giving rise to the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.
7. Cancellations
Either party may cancel a project or plan with written notice. Work completed up to the cancellation date is billable. Deposits cover work already performed and are non-refundable once design or development has begun.
8. Acceptable Use
We do not build or manage websites that are unlawful, deceptive, or infringe the rights of others. We may decline or terminate work that violates this policy.
9. WhatsApp AI Assistant Service
9.1 Using the service
- You can ask general questions without registering, with a limited daily allowance. To use the full service you register in the chat with your name and a mobile number verified by an SMS code.
- The WhatsApp Service is intended for adults aged 18 and over. You must provide accurate information and use only a number you are entitled to use.
- Some assistants are available only to customers we invite or authorise (for example, pilot testers). Access to those assistants may be granted or withdrawn by us at any time.
9.2 AI-generated answers
- Replies are generated by artificial intelligence and may be incomplete, out of date, or wrong. Check important information before relying on it.
- Answers are general information only and are not financial, investment, legal, medical, or Sharia advice. Consult a qualified professional for such matters.
- When an answer uses web search or third-party data (for example, social media or press monitoring), we label the source. We are not responsible for the accuracy of third-party content.
- Pilot services that use test or demonstration data are labelled as such; nothing in them reflects your real accounts.
9.3 Acceptable use
You must not use the WhatsApp Service to send unlawful, abusive, or harmful content; to attempt to manipulate the assistants, access other customers' information, or bypass our security; to send malware; or to overload or disrupt the service. We may limit, suspend, or block numbers that misuse the service.
9.4 Messages from us
We send service messages related to your conversations and requests. Marketing messages are sent only with your consent. Reply "stop" or "إلغاء" at any time to stop marketing messages. You can type "agent" or "موظف" to ask for a person.
9.5 Plans and charges
The WhatsApp Service is currently free during its pilot phase, with fair-use limits. If we introduce paid plans, the price, included usage, and billing terms will be shown before you subscribe, and you will not be charged without choosing a paid plan. We do not charge late fees or interest on overdue amounts.
9.6 Availability and changes
We aim to keep the service available but do not guarantee uninterrupted operation. The service depends on WhatsApp and other third-party providers; their terms also apply. We may change, suspend, or discontinue features with reasonable notice where practical.
9.7 Your data
How we handle your information is described in our Privacy Policy. You can request deletion of your data at any time — see our Data Deletion page.
10. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
11. Contact
Questions about these Terms? Contact us at abdullah@service-spectrum.com.