Privacy Policy
Last updated: October 18, 2026
Service Spectrum ("we", "our", or "us") is a website design and management company based in Kuwait. We also operate an AI assistant service on WhatsApp (the "WhatsApp Service", at ai.whatsapp.service-spectrum.com). This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our services, or chat with us on WhatsApp.
1. Information We Collect
- Contact information you provide: when you contact us by email, phone, or through our contact form, we receive the details you choose to share, such as your name, email address, and project description.
- Technical information: like most websites, our hosting provider may automatically log basic technical data such as IP address, browser type, and pages visited, used only for security and performance purposes.
- WhatsApp Service information: see section 5 for the information we process when you message our WhatsApp number.
2. How We Use Information
- To respond to your inquiries and provide quotes for our services.
- To deliver, maintain, and improve the websites and services we manage for clients.
- To provide the WhatsApp Service as described in section 5.
- To keep our website and services secure and functioning properly.
3. What We Do Not Do
- We do not sell, rent, or trade your personal information to third parties.
- We do not send marketing emails or marketing WhatsApp messages without your consent.
- We do not use your WhatsApp conversations for advertising.
- Our contact form does not store your message on this website — it opens your own email application.
4. Client Data
When we design or manage a website on your behalf, we treat all business information, content, and credentials you share with us as confidential. Access is limited to what is required to perform the agreed work, and credentials are stored securely.
5. WhatsApp AI Assistant Service
The WhatsApp Service lets you chat with AI assistants through our WhatsApp Business number. It uses the WhatsApp Business Platform provided by Meta. When you message us on WhatsApp, Meta's own terms and privacy policy also apply to your use of WhatsApp.
5.1 Information we process
- Your WhatsApp number and profile name, which WhatsApp shares with us when you message us.
- Registration details if you register: your full name, a mobile number for SMS verification, your preferred language, and your acceptance of these terms.
- Messages you send: text, voice notes (and their written transcripts), and files such as images, PDF and Word documents, audio and video (and the text we extract from them).
- Replies we send, including AI-generated answers, and conversation details such as which assistant answered and when.
- Verification codes: one-time SMS codes are stored only in a scrambled (hashed) form and are never shown to staff or to AI models.
- Usage records: number of messages, voice minutes, files and searches, used to run the service, measure costs, and (if paid plans are introduced) to bill.
- Subscriber portal: if you sign in at ai.whatsapp.service-spectrum.com/app, the pages you use and your settings. If paid plans are introduced, payments are handled by a payment provider; we never receive or store full card numbers — only the card brand and last four digits.
5.2 How we use it
- To understand your message, choose the right assistant, and reply to you (in text or as a voice note).
- To verify your identity by SMS when you register or before sensitive services.
- To let our staff take over a conversation when you ask for a person or when the assistant cannot help. Authorised staff can read the conversation to assist you.
- To keep the service safe: we scan files for viruses, block abusive or manipulative messages, and detect misuse.
- To monitor quality, fix problems, and measure costs. Test data we create ourselves is used to evaluate the service; your conversations are not sold or used to train third-party AI models by us.
- To send you service messages you expect (for example, a reply or a reminder you asked for). Marketing messages are sent only if you opted in; reply "stop" or "إلغاء" at any time to opt out.
5.3 Service providers who process your messages
To provide the WhatsApp Service we use the following providers, each only for its task:
- Meta (WhatsApp Business Platform) — delivers messages between you and us.
- AI model providers — DeepSeek, Anthropic and Google — generate replies from your message and recent conversation. Before text is sent to an AI model we mask card numbers, IBANs and civil ID numbers.
- ElevenLabs — converts voice notes to text and replies to voice.
- Web search (DeepSeek Search, Serper) — when an assistant needs current information, a short search query based on your question is sent to the search provider.
- kwtSMS — sends SMS verification codes in Kuwait.
- Cloudinary — stores files you send, in private storage accessible only through short-lived signed links.
- Render — hosts our servers and databases in Frankfurt, Germany (EU).
Some of these providers process data outside Kuwait and the European Union (for example in the United States or China). We share only what each provider needs and require them to protect it.
5.4 How long we keep it
- Message text, transcripts and extracted text: up to 12 months, then the content is deleted.
- Files you send (images, documents, audio, video): up to 6 months.
- Verification codes and sessions: up to 30 days. Routing and technical logs: up to 90 days.
- Usage records: up to 2 years (after that only totals are kept).
- Invoices, payment records and security audit logs: as long as required by law.
You can ask us to delete your WhatsApp Service data at any time — see our Data Deletion page.
5.5 Children
The WhatsApp Service is intended for adults aged 18 and over and is not directed at children.
6. Cookies
Our website does not use advertising or tracking cookies. The subscriber portal at ai.whatsapp.service-spectrum.com/app uses a secure session cookie only to keep you signed in. If we ever introduce analytics tools, they will be configured to respect visitor privacy and this policy will be updated accordingly.
7. Third-Party Services
Our website is hosted on Render and may load fonts from Google Fonts. These providers may process technical data (such as IP addresses) as part of delivering their services. Providers used for the WhatsApp Service are listed in section 5.3. Please refer to their respective privacy policies for details.
8. Data Retention
We keep correspondence and project records only as long as necessary to provide our services and meet legal obligations. Retention for the WhatsApp Service is described in section 5.4. You may request deletion of your personal information at any time.
9. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the address below. For the WhatsApp Service, follow the steps on our Data Deletion page.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy, contact us at abdullah@service-spectrum.com.